What should I wear while playing airsoft?
Crown-Airsoft suggests that eye protection be worn at ALL TIMES in order to prevent injury to your eyes. As you play at your own risk, please play safely! The consumer or purchaser releases Crown-Airsoft of all liability, regarding use of the product or otherwise, by agreeing to the terms at checkout and by successfully submitting/placing an order online
What are my buyer responsibilities?
The buyer/consumer who purchases from Crown-Airsoft is responsible for informing themselves of all local and state laws. Additionally any person whom purchases from our website is responsible for reviewing and accepting all terms and conditions set forth on Crownairsoft.com. Once your order online or phone order is completed, the customer releases Crown-Airsoft of all liability related to acknowledgment of terms and conditions, return policies, and product use liability. The consumer is also responsible for reviewing and informing themselves of all product warranty terms and exclusions to such terms.
Why does my gun have an orange tip?
All airsoft guns are required to have the tip of the barrel permanently colored in orange by Federal Law. Any person who changes, alters, removes, or obliterates any coloration or markings that are required by any applicable state or federal law or regulation, for any imitation firearm (replica firearm), or device in any way that makes the imitation firearm (replica firearm) or device look more like a firearm is guilty of violating the state or federal law.
Removal of the orange tip immediately voids your product warranty!
Is airsoft legal where I live? Airsoft is legal in most places in the U.S. but there are restrictions in certain areas. It is your responsibility to know and follow any local laws governing the use of airsoft guns.
What are your hours of operation?
Our customer service hours of operation are Monday through Friday 10am to 7pm GMT+8 for Live chats and 10:00 ~ 19:00 GMT +8 (Mon-Fri) for emails. We are closed on all major holidays and weekends.
How do I contact customer service?
You may contact customer service for general inquiries by email at email@example.com
Please have all order information/product information available before contacting our support team for assistance.
How do I directly contact Crown-Airsoft technician?
You may email our technicians directly at firstname.lastname@example.org
When will my email be answered?
You may contact Customer Service through email at email@example.com. We check and answer our emails throughout the day. Emails will generally be answered within 24 hours of receipt. However, emails received over the weekend or on a holiday will be answered the next business day. Most emails will be answered the same day that they were received, however, high volume in calls/emails may delay response time.
All returns require an RMA #. To obtain an RMA # contact us by using the RMA form found here. You must submit the RMA request within the warranty or return period for your product.
Removal of the federally mandated orange tip on any airsoft gun voids all warranties and possibilities of return. NO EXCEPTIONS.
Does every gun have the same warranty?
No, they do not. The warranty of each specific gun will be located below the name of the item on the item's webpage. Please refer to our current Return Policy for more information.
Can I return parts?
All sales are final on parts.
What about tactical gear/clothing?
Tactical Gear and Clothing can be returned for a refund as long as the items are returned in brand new, unused condition, with all original tags and packaging. Garments that show any signs of wear will not be accepted under any circumstance and can be returned to the buyer at the buyer's expense.
What if I drop my gun and it breaks?
Due to the nature of airsoft products, warranties cover internals only. External damage to airsoft guns is not covered.
What about shipping charges, do I get a refund on those? Shipping charges are non-refundable. Returned orders which received free shipping will receive a refund less the original shipping cost.
Do I have to pay to return my item?
Return shipping is not covered for international orders and orders covered by the 7 day limited warranty.
If I take my gun apart, is the warranty still in place?
It is not. Do not attempt to disassemble or repair any items, doing so will void all warranties. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product. Some model must take apart (Example: Over-size model/ special request ..etc)in few major parts to ship, that would be exception case
How long will it take to process my exchange/refund?
All exchanges and refunds will be processed within 2 weeks from the moment we receive all the item(s) back. If an exchange item is out of stock you will be notified of a back order via email.
Can I cancel my order? Yes, we can attempt to cancel your order. You can contact us at firstname.lastname@example.org. Please provide your order number and the name on the order as well as the word CANCEL as the email subject. We can cancel any order that has not been processed. If the order has been processed there is a 10% fee to cancel the shipment. However, there is no guarantee that we can cancel an order.
Where do you ship from?
Most orders ship out of our warehouse located in Taiwan and Hong Kong. Some orders will ship out of one of our fulfillment centers. This means that some orders may be split depending on which items are ordered.
How much does shipping cost?
Our shipping rates are based on the weight of the items in your order.To calculate the exact shipping cost of your order simply add the items you're interested to your shopping cart and update to the desired quantities. At the bottom of the shopping cart page there is a shipping calculator. Simply enter your State and Zip code and then click the apply button to see your shipping cost.
What if I want to ship to an address other than my verified billing address?
Orders shipped to an address other than the verified credit card billing address may require additional verification before they can be approved for shipping. We will send an email notifying you of information needed in that case. This may delay processing and next day shipping. We recommend that you ship directly to the address where you receive your credit card statements or verified PayPal address (if checking out with PayPal).
How long will it take for my order to arrive?
Most orders will arrive within 3-6 business days. This depends on when you place the order and the items that you purchase. Remember, we only ship on business days, this means Monday-Friday. If a major holiday falls on a Monday-Friday your order will be processed on the next business day. Also, some items are specialty orders which will be stated on the item's web page. Those item's have a longer ship time. Order volume also plays a role in the shipping time. If we receive a high volume of orders some orders might not ship out that same day. However, if the shipping method chosen is an expedited shipment method we will ensure that those orders get shipped out on time. During the holiday season we do have a "Cut-Off Date Calendar". This will show you when orders need to be placed in order to arrive on time for Christmas.
In stock items will be marked as "IN STOCK" Items marked otherwise are not in stock or are special order items which take longer to ship out.
Most of the time in-stock orders will ship out the next business day but it may take up to three business days before an in stock order ships out.
Pre-Order items are expected to arrive at our warehouse within 2 weeks. This timeline is usually accurate but delays can occur so this is not guaranteed.
Our shipping rates are based on the weight of the items in your order. To calculate the exact shipping cost of your order simply add the items you're interested in to your shopping cart and update to the desired quantities. At the bottom of the shopping cart page there is a shipping calculator. Simply enter your State and Zip code and then click the apply button to see your shipping cost.
What if I write the wrong address and don't realize it until it's been shipped?
Orders that are refused or un-deliverable as addressed will be charged shipping both ways, as well as any additional fees charged by the delivery company. NO EXCEPTIONS.
What should I do if my items arrive damaged/defective?
We apologize for this inconvenience! The manufacturers, distributors, transportation and other 3rd party's mistakes are outside of our control. However, Crown-Airsoft would be happy to make things right. Please log into your account to request a return and report a damaged or defective item. We will get back to you within 1 business day.
Is shopping on your website safe?
Yes. We utilize a secure shopping cart to process all our orders. All information submitted to us is protected by 128-bit encryption.
How can I pay?
We accept Visa, MasterCard, Discover, American Express, and PayPal. Payment options are selected at checkout.
Is a PayPal account required to check out?
No, PayPal is a payment option but you can also use a credit card. On the PayPal checkout page you will have the option of paying with a PayPal account or a debit/credit card.
Will my order ship the same day it is placed?
It will most likely ship out the next business day. There is a possibility of same day shipping for orders placed before 12pm CST (this is not guaranteed though).
I prefer to send in a mail order. Do you accept mail orders? Yes, to send a payment via mail please contact via e-mail email@example.com to place your order, we will then give you instructions for how to complete the order.
Can I ship to an address that is different from my billing?
Orders shipped to an address other than the verified credit card billing address may require additional verification before they can be approved for shipping. We will send an email notifying you of information needed in that case. This may delay processing and next day shipping. We recommend that you ship directly to the address where you receive your credit card statements.
Which countries do you ship to?
We currently ship to Argentina, Australia, Austria, Belgium, Brazil, Bulgaria, Canada, France, Germany, Greece, Guam, Hong Kong, Hungary, India, Italy, Japan, Netherlands, New Caledonia, New Zealand, Norway, Pakistan, Philippines, Poland, Puerto Rico, Romania, Singapore, South Africa, Spain, Sweden Switzerland, Taiwan, Turkey, United Kingdom, and the United States.
Can you ship all of your items to my country?
It is up to you to know what the policy is in your country regarding airsoft guns.
Will my international order ship right away? Sometimes, but this is not guaranteed. Due to additional paperwork and product sourcing it can take up to 1 week to process your order and then get it shipped out. Once it ships, tracking information will be updated.
Are there any additional fees?
Our shipping rates do not include VAT tax and other import fees that may be charged by the destination country's customs. We do not cover these fees and it is the customer's responsibility to pay them if they are required. However, If the package is refused due to your refusal to pay customs tax and/or duties, and subsequently returned to Crown-Airsoft, you will be responsible for the return shipping charges and a re-stocking fee of 20% of the total product purchase price. The remaining balance will then be refunded back to your account.
What services does Crown-Airsoft offer?
Crown-Airsoft technicians can do upgrades and repairs on metal gearbox guns and sniper rifles. If you would like an estimate on the cost of a repair/upgrade email: firstname.lastname@example.org. Please include what type of gun you have, what you need done, and a phone number we can reach you at.